Refund and Returns Policy
At DigiWish, many of our products are made to order. Each order may require individual production before it can be shipped. Because of this, our return and cancellation procedures differ depending on the reason for the request.
This policy explains when returns, exchanges, replacements, cancellations, and refunds are available.
1. Return Eligibility
We accept eligible return requests within 30 days of the delivery date.
To qualify for a return:
- The item must be unused, unworn, and unwashed.
- The item must be in its original condition, without damage caused after delivery.
- Original tags and packaging should be included when reasonably available.
- You must provide your order number or other proof of purchase.
Please contact us before sending an item back. We will review your request and provide return instructions if it is approved.
Items sent back without contacting us first may not be accepted.
2. Made-to-Order Products
Many DigiWish products are produced after an order is placed rather than taken from pre-existing inventory. Production may begin shortly after checkout.
For this reason:
- We may be unable to accommodate changes to an order once production has started.
- We may be unable to cancel or modify an order after it has entered production.
- An item is not automatically eligible for a refund simply because a customer changes their mind after production has begun.
- We will review requests involving production errors, damaged products, incorrect items, or other fulfillment problems separately.
If you want to cancel or change an order, contact us as soon as possible. We will determine whether the request can be accommodated based on the order’s status.
These limitations do not affect cancellation or refund rights that apply under consumer protection laws, including rights relating to delayed or unshipped orders.
3. Incorrect, Defective, or Damaged Items
If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.
Examples include:
- Receiving the wrong product, size, color, or design.
- Receiving an item with a manufacturing or printing defect.
- Receiving an item damaged during shipping.
- Receiving an order with missing or incorrect merchandise.
Please include:
- Your order number.
- A brief description of the issue.
- Clear photographs showing the problem, where applicable.
After reviewing the issue, DigiWish may offer a replacement, exchange, or refund, depending on the circumstances.
If the issue resulted from our error or a product defect, DigiWish will cover reasonable return or replacement shipping costs when a return is necessary.
The 7-day reporting period helps us investigate and resolve fulfillment issues promptly. It does not waive any rights or remedies that cannot legally be limited.
4. Wrong Size or Customer Ordering Errors
Customers are responsible for reviewing product descriptions, measurements, size charts, and other product details before placing an order.
If you select the wrong size, color, or product, or provide incorrect information at checkout, DigiWish is generally not responsible for the resulting mistake.
A replacement or refund is not guaranteed in these circumstances, particularly when production has already started.
If the item is otherwise eligible for a voluntary return under this policy, you may contact us within the 30-day return window. Return shipping costs will be the customer’s responsibility.
This section does not apply when DigiWish sends an item that differs from the customer’s actual order.
5. Sale and Discounted Items
Sale items, promotional products, and discounted merchandise are generally considered final sale and are not eligible for returns or exchanges due to a change of mind, incorrect customer selection, or preference.
However, final-sale status does not eliminate applicable rights or remedies for merchandise that is defective, damaged, incorrect, or otherwise improperly supplied.
6. Non-Returnable Items
The following items are not eligible for ordinary change-of-mind returns:
- Gift cards and store credit.
- Digital products, if offered.
- Items specifically identified as final sale.
- Items that have been worn, washed, altered, or damaged after delivery.
- Items that are returned without prior authorization.
Nothing in this section limits rights that cannot legally be excluded.
7. How to Request a Return
To request a return, contact us through the chat feature on digiwish.org or email admin@digiwish.org.
Please provide:
- Your order number.
- The item you wish to return.
- The reason for the return.
- Photographs, if the item is damaged, defective, or incorrect.
DigiWish will review your request and provide instructions if the return is approved.
Do not send merchandise to a manufacturer or fulfillment provider. Returns must follow the instructions provided by DigiWish.
Our return instructions will identify the appropriate return destination for your order.
8. Return Shipping Costs
For voluntary returns, including eligible change-of-mind returns, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable for voluntary returns, except where required by law.
If a return or replacement is necessary because DigiWish sent an incorrect item or the product arrived defective or damaged, DigiWish will cover reasonable return or replacement shipping costs when applicable.
We recommend using a trackable shipping service and keeping your shipping receipt. DigiWish cannot guarantee receipt of merchandise that is lost in transit before reaching the designated return destination.
9. Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
If approved, refunds will generally be issued to the original payment method.
Please allow 5–10 business days for DigiWish to process an approved refund. Your bank or payment provider may require additional time before the funds appear in your account.
The actual posting time may vary depending on your payment provider.
Where a refund is required because DigiWish cannot fulfill or ship an order, we will process it in accordance with applicable law. Required refunds will not be replaced with store credit or gift cards unless the customer voluntarily agrees where permitted.
10. Order Cancellations and Shipping Delays
If you wish to cancel an order, contact us as soon as possible.
We may be able to cancel an order before production or shipment begins. Once production has started, cancellation may no longer be possible.
However, if an order cannot be shipped within the timeframe promised at checkout, or within the timeframe required by applicable law, DigiWish will provide the cancellation and delay options required by law.
Where applicable, customers may choose to accept a revised shipping timeframe or cancel the unshipped order for a refund.
If DigiWish is unable to fulfill an order, we reserve the right to cancel it and issue a refund.
11. Exchanges
Exchanges are subject to product availability and approval.
We generally offer exchanges or replacements when an item arrives defective, damaged, or different from what was ordered.
Exchanges for customer-selected sizing, color, or style preferences are not guaranteed, particularly for made-to-order products.
If an exchange cannot be accommodated, DigiWish may offer another appropriate resolution depending on the circumstances.
12. Gifts
If an item was purchased as a gift, the refund will generally be issued to the original payment method used for the purchase.
Gift recipients who wish to report a defective, damaged, or incorrect item may contact DigiWish for assistance.
Gift cards and store credit are not automatically issued in place of refunds.
13. International Orders
International customers are subject to the same return request procedures described in this policy, subject to applicable local consumer protection laws.
Customers requesting voluntary returns are generally responsible for return shipping costs, customs charges, duties, and other expenses associated with returning merchandise.
DigiWish will address defective, damaged, or incorrect international orders on a case-by-case basis.
Any mandatory consumer rights under the laws applicable to an international purchase remain unaffected by this policy.
14. Contact Us
For questions about refunds, returns, exchanges, cancellations, or order issues, contact us through the contact form at digiwish.org or email:
Please include your order number whenever contacting us about an existing purchase.
DigiWish reserves the right to review return and refund requests individually and to update this policy as necessary. Any updated policy will be published on this page.